Top 5 FAQ
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We provide a 2-year warranty on our machines. On machines with built-in milk function, we provide an additional 1 year warranty. Upon presentation of the proof of purchase, under the terms of the relevant warranty, you are entitled to a warranty repair. Repair in this case is free of charge. The costs of transport, repair and spare parts are not charged. If it appears that your device cannot be repaired under warranty, you will be informed.
If you no longer have a warranty claim, you will pay the cost of the repair. The costs differ per type of machine and are a fixed amount, regardless of what is wrong with your machine, so you know in advance where you stand.
Type
Kosten
(Incl. transport, reparatie en onderdelen, excl. leenmachine) Barista, Citiz, Essenza, Expert, Inissia, Pixie
€75
Citiz & Milk, Expert & Milk, Lattissima (behalve Lattissima Pro), Atelier
€115,-
Lattissima Pro, Creatista (Alle modellen)
€145,-
Vertuo Pop
€89,-
Vertuo Plus
Vertuo Plus Deluxe
Vertuo Next
Vertuo Next Deluxe
Vertuo Next Premium€115,-
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It can take up to 24 hours before you receive an order confirmation. If you have not received an order confirmation 24 hours after placing your order, we recommend that you place another order.
If you have already paid for your order, we will refund your payment within 5 business days.
Did you place your order by phone? Then you will not receive an order confirmation. In that case we advise you to wait for the shipping confirmation.
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You will find all the information on your machine on this website: www.nespresso.com/nl/en/machine-assistance. Select the model of your machine or enter your serial number and you will find all the available instructions, videos and user manuals.
If you need more help, you can contact our coffee specialists on our free telephone number 0800 022 23 20. They will be able to help you solve the problem.
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To make sure you are fully informed, you will receive an e-mail from us as soon as we have shipped your order. In this e-mail you will find the Track&Trace of your package.
You can then download the delivery service app. Here you will find the most up-to-date information about the status of your order.
If the processing of your order takes more time for us, we will also inform you about this via email.
Didn't receive an e-mail from us? Please check your spambox. Perhaps our message ended up there.
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If it is a subscription with coffee discount, the following applies:
During the term of your Coffee subscription, you can cancel the Nespresso Coffee subscription monthly. However, a penalty fee will be calculated for the outstanding months.
After the end of the term of your Coffee subscription, you can always cancel free of charge.
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